PRODUCTS

Helpie FAQ

PRODUCTS

  • ARE YOUR SNEAKERS GENUINE?

    Yes, they are 100% authentic.

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  • THE PRODUCT I ORDERED HAS A DISCOUNT NOW, CAN I GET A REFUND ACCORDING TO THE DIFFERENCE?

    An an online store, we change our prices according to trends, demand and stock. As a result we cannot refund the difference of the price of your purchased item when it goes on sale. We understand the frustruation this creates.

    That is why you can return the product for a full refund based on our return policy and repurchase a discounted product on site. However we cannot gaurantee that the product is still in stock.

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  • ARE YOUR PRODUCTS GENUINE?

    Yes, we are licensed to stock the products we showed. They are 100% authentic.

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  • CAN YOU PROVIDE MORE INFORMATION OF THE PRODUCT?

    Yes, send us an email to enquire about a particular product.

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  • WILL YOU RESTOCK A PARTICULAR ITEM?

    We always try our best to restock the item. However due to the limited edition nature of a certain products, it might not be always the case. You could always contact our Customer Service team to enquire about a restock of a certain size of a product.

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  • SIZING HELP

    We always make sure to provide valid sizing information to you as we know the importance of it when purchasing products online.

    You can always find such information on the product description.

    For Footwear, all sizes are in US sizes. Please note that actual sizing of brands varies.

    Send us an email if you have any enquiries about a product

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