CAN I CHANGE OR CANCEL MY ORDER?

If you change your mind, you have the option cancel your order if the order is not being packed. To cancel your order, please follow the steps below; Log in to your ShellSoul account. Go to your order history. Select the order you want to cancel. If the order is still being processed, there will be a ‘CANCEL ORDER’ button showing at the bottom of the order summary. Please select this button, you will then be asked again to confirm your cancellation request. To continue cancelling your order select ‘CANCEL ORDER’ again. If you do not wish to cancel your order, select ‘No, return to order’. We cannot undo a cancelled order. If you again want the product, please place the order yourself again. Please remember, this self-cancellation is only available for order still being processed. If the ‘CANCEL ORDER’ button is not showing at the bottom of the order summary, the order is locked for processing and can no longer be cancelled. If you have already received your goods then you may return them in accordance with the our Returns Policy.

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